[ 01 ]
The 30-day window
Refunds are processed to the original payment method within 5 business days of the package re-entering our facility. No restocking fee. No questions.
[ 02 ]
If it arrived broken
Photograph the box and the damaged component. Email the photos with your order number. We ship a replacement the same business day; you keep the damaged unit (sometimes salvageable for the parts bin) unless we ask for it back.
[ 03 ]
If you broke it
Email anyway. If it is within 30 days of delivery, send it back — we refund. If it is past 30 days but the failure looks like a known issue (a bad batch of TPS62840s, for example, would qualify), we replace it under our "Bench-grounded" guarantee at no charge.
[ 04 ]
Refusals
Everything else: send it back, get your money back.